My Professional Profile
Set a personal work goal. Achieve it. Build confidence. Earn respect.
Set a team goal. Work together. Conquer it. Gain momentum.
Articulate a vision. Lead by example.
Above all: Win with integrity.
As a professional who has worked in multiple industries - Real Estate, Marketing, Customer Service, Insurance, Sales, Information Technology, Education - while mainly working for small and new businesses, I have been granted unique opportunities to learn how to work in each industry while concurrently learning and understanding what it truly takes to be a successful leader.
I don't just work hard, I work smart.
Why so many industries? It's as simple as this: Originally, I did not want to blur the lines between work and fun since technology and I have a long-running 17-year relationship. I tried a few things and learned, by doing, what I truly enjoyed. The joy of information security is the fact that there is always more to learn. So these 17 years have many more ahead of them.
Support Technician - Help Desk Officer, Servcom USA
June 2014 - July 2017
I appreciate the 3 years working for Servcom USA more than you could ever know.
Starting as the help desk and voice that our customers came to know and trust for assistance, my responsibilities gradually grew under the direct mentorship of both the President and CFO. I owned help desk, imaging and virtualization, training of new staff, and security awareness. As we were a managed services provider, I was given the opportunity to support nearly every piece of technology (hardware and software) that you would imagine a business could need. We mainly focused on Manufacturing, Engineering, and Healthcare organizations. Upon my departure, the tech staff had more than doubled in size and it was an honor to be part of the team that made it happen.
The experience I gained was invaluable and I owe them much gratitude.
Support Escalation Engineer - Exchange, Microsoft via TEKsystems
July 2017 - May 2018
As a tier 3 engineer, I assisted other administrators on a daily basis with resolving critical issues affecting their Exchange messaging systems. Since email communication is a core function in any business, I worked quickly and efficiently to understand the crux of each problem and deliver a solution, all while finding a way to weasel in a pun here and there to keep the conversation light.
Support Engineer - Azure Backup & Recovery Services, Microsoft Corporation
May 2018 - Present
By now, who hasn't heard of the cloud? When a person or business decides to use Microsoft
technologies to lower their organizational risk by using Azure for backups, recoveries, and offsite
storage...and then runs into issues...that's where I come in.
Your Problem + My Solution = Happy Stakeholders.
Windows 7 Imaging Specialist, Freudenberg IT via Robert Half Technology
February 2014 - May 2014
I was one in a team of five contractors assisting in an international Microsoft Windows upgrade project. Under the leadership of the in-house system administrators, we collectively imaged, migrated, and deployed over 600 computers and tablets. We helped drive the creation of a formal, written process with the project lead, and ensured all inventory (new and old) was accounted for. I was also one of the few contractors trusted to interface directly with some of the organization's high-value employees to ensure that all expectations had been met post-migration.
I was born to troubleshoot.
Having been given, and then fixing a broken Windows 98 computer at a young age, and being a tinkerer at heart, I can confidently say that I can troubleshoot nearly any computer problem given the right tool, or microscope as I like to say. It takes more than the right tool, however; it also takes drive, which back then was the opportunity to have my own personal gaming device.
I have intentionally transitioned this skill over the years, customizing and honing my microscope to deal with the problems of the future; managing efficiencies of people, processes, and progress; and ensuring that I am on the path to eventually be held accountable for the overall security posture of an enterprise organization.
This is what drives me now.
Scripting - PowerShell & Python
Sometimes when solving a problem, you have to get down and dirty.
You might have too much information. The format might be incomprehensible to the human eye. Maybe there is a simple change that you need to make on 1000 workstations that is not easily facilitated by other means.
Whatever the reason, I like to solve problems with 2 of the 3 big Ps of the scripting world.
In terms of languages, I have also worked with Perl, C, C++, C#, Java, Lua, Visual Basic, Windows Batch, and SQL.